All ROI deliveries are made using DPD Parcel or An Post tracked delivery. This is quoted by DPD & An Post as a next day service. We attempt to dispatch all orders within 1 working day from when the order has been placed. A large percentage of orders get dispatched within 24 hours when placed on a working day. Please note this does not include items that needs embellishment.
If you require your tracking number please email us directly on email@example.com
If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
Do you deliver to my work address?
We can deliver to your place of employment but we do not deliver to PO Box addresses for security purposes.
International deliveries are shipped with An Post
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot advise you what the cost will be, as customs policies and import duties vary widely from country to country. We recommend you contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Has my order been dispatched?
As soon as your order is dispatched, you will be sent an email to confirm that it’s on its way. You can request you’re tracking number by emailing.
I have received a faulty item?
If you think the item you received is faulty, please contact our customer service via email firstname.lastname@example.org We will then advise on how to proceed with the return. Please include as many details as possible about the fault.
Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. We cannot accept returns that have been soiled, torn or damaged due to incorrect washing.
I have received an incorrect item on my order?
If you have received an incorrect item in your order, please contact our customer service team email@example.com We will then advise on how to proceed with the return. Please include as many details as possible about the error.
I have an Item missing from my delivery?
Regrettably mistakes can happen. Sometimes we don’t send everything you’ve ordered at the same time, so please first of all check your packing note or dispatch emails to see if any of your items will be arriving separately.
If the packing note states an item should be in your parcel but it is not, please contact our customer service team firstname.lastname@example.org, who will try to rectify the mistake as quickly as possible.